Privacy Policy

This Privacy Policy explains how OneSphere Property Management ("OneSphere", "we", "us" or "our") collects, uses, protects and discloses information when organizations and authorized users use our website, software platform and related services.

1. Information We Collect

We may collect account and business information such as names, business email addresses, phone numbers, company details, job roles, branch associations and authentication-related information. Customers may also enter information relating to landlords, properties, tenants, leases, maintenance requests, payments, employees, documents and other property-management operations.

2. Customer Data

Organizations using OneSphere are responsible for determining what information they enter into the platform and for ensuring that they have appropriate authority to collect and process that information. OneSphere processes customer-provided data to provide, secure, maintain and improve the service and to support authorized customer workflows.

3. How We Use Information

• Provide and operate the OneSphere platform.
• Authenticate users and enforce access controls.
• Support property-management workflows requested by customers.
• Provide notifications, reporting, support and service communications.
• Protect the platform against misuse, fraud, security incidents and unauthorized access.
• Maintain, troubleshoot and improve reliability and performance.
• Comply with applicable legal and regulatory obligations.

4. Sensitive Information

Some customer workflows may involve sensitive financial, identity, employment or tenant information. Customers should only enter information necessary for legitimate business purposes and should configure user access according to least-privilege principles. OneSphere may apply technical safeguards such as encryption, masking, role-based access and secure cloud configuration where supported by the service.

5. Cookies and Similar Technologies

We may use cookies or similar technologies that are necessary for authentication, session management, security, preferences and basic website functionality. Additional analytics or marketing technologies, if introduced, may be described in an updated version of this Policy.

6. Service Providers

We may use cloud hosting, communications, monitoring, security, payment or other service providers to operate OneSphere. These providers may process information only as necessary to provide their contracted services and subject to applicable agreements and safeguards.

7. Data Retention

Information may be retained for as long as necessary to provide the service, comply with legal obligations, resolve disputes, enforce agreements, maintain appropriate business records and protect the security of the platform. Customer-specific retention requirements may also depend on the customer's own policies and applicable law.

8. Data Security

We use reasonable administrative, technical and organizational measures designed to protect information. No internet-based system can be guaranteed to be completely secure, and customers remain responsible for protecting their credentials, configuring access appropriately and notifying us of suspected unauthorized access.

9. International Use

OneSphere may be accessed from multiple countries and regions. Data may be processed or stored in jurisdictions where OneSphere or its service providers operate. Customers are responsible for evaluating whether their use of the service satisfies applicable local privacy, employment, housing, financial and data-transfer requirements.

10. Your Choices and Rights

Depending on applicable law, individuals may have rights relating to access, correction, deletion, restriction, objection or portability of personal information. Where OneSphere processes information on behalf of a customer organization, requests may need to be directed to that organization because it controls the relevant business records.

11. Children's Privacy

OneSphere is a business property-management platform and is not directed to children. Customers should not use the service to collect information from children except where lawfully required for legitimate property-management purposes and with appropriate safeguards.

12. Changes to this Policy

We may update this Privacy Policy from time to time. The effective date above will be updated when material revisions are published.

13. Contact

Questions about this Privacy Policy may be submitted through the OneSphere contact page.